1. DEFINITIONS
The following definitions apply in all cases:
2. THE CONTRACT BETWEEN US
Our Client Care Letter, these Terms, and any written amendments that we agree with you shall form the Contract. This Contract will be concluded:
received our Client Care Letter and you have raised no objections to their provisions.
Your Contract is with Venderoo Limited (“the Company”) which is a limited company.
A limited company is a corporate body which has “shareholders”. There is no contract between you and any shareholder, employee or consultant of the Company. Any advice given to you (or other work done for you) by a shareholder director, member, employee or consultant of the Company is given (or done) by that person on behalf of the Company and not in his or her individual capacity and no such person assumes any personal responsibility to you for the advice or other work. References in our Client Care Letter to “firm”, “we”, “us” or “our” are references to the Company.
3. COOLING OFF RIGHTS
Where we have not met with you in person, the Consumer Protection (Distance Selling) Regulations 2000 may apply to your matter, giving you the statutory rights to terminate the Contract within a cooling off period of seven working days beginning with the day after the Contract was concluded. The Regulations also say that we should complete our work within 30 days of the day after you asked us to work for you, unless otherwise agreed. In this respect, subject to any contrary term in our Client Care Letter, our agreement with you is on the basis that we shall not be required to meet the 30 day deadline, given our services generally require more time to complete. Your acceptance of these Terms (see clause 2 above) constitutes agreement that we will not complete our work for you within 30 days.
The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008 may also apply where our contract with you was made away from our office. These Regulations give you the statutory right to terminate the Contract within a cooling off period of seven days.
If either Regulation applies to our contract with you, we will send you a Notice setting out your rights to cancel.
5. INSTRUCTIONS AND AUTHORITY
If you are a company, partnership or other organisation, we may accept instructions from anyone within your organisation unless you have written to us identifying which individuals we are to take instructions from.
When our Contract is with more than one person, unless otherwise agreed in writing, we may:
· Accept instructions from any one of those persons on behalf of all; and
· Correspond with any one of those persons on behalf of all.
EVIDENCE OF IDENTITY AND OUR RIGHT TO CANCEL
The law requires companies to obtain satisfactory evidence of the identity of their clients, where relevant, other beneficiaries to a transaction and, in some cases, the source of funds. This is a legal requirement on companies who deal with money and property on behalf of their clients, primarily to guard against them being used by persons wanting to launder money, which is a criminal offence.
7. CONFIDENTIALITY
We are under a professional and legal obligation to keep your affairs confidential. This obligation is however subject to a statutory exception: all UK firms are subject to reporting, disclosure and other requirements imposed by the UK regulators or laws, such as if it concerns HM Revenue and Customs, money-laundering, the proceeds of crime and terrorist financing. These requirements can override our usual duty of confidentiality to you. In addition, these requirements may oblige us to ask you to provide us with information that may be relevant for legal or regulatory purposes at any time. Any failure by you to provide any information of this sort shall entitle us to cancel this Contract on giving immediate written notice to you.
We are required by law to make a disclosure to the Serious Organised Crime Agency where we know or suspect that a transaction may involve money laundering or terrorist financing. If we make a disclosure in relation to your matter, we are not able to tell you that a disclosure has been made and we may have to stop working on your matter for a period of time and may not be able to tell you why.
8. DELEGATION OF WORK
The individuals named in our attached Client Care Letter shall have primary responsibility for your work but may delegate appropriate parts of the work to our partners or other staff acting under proper supervision. You will be assigned a account manager at the outset who will have overall responsibility for the work carried out for you.
If you instruct us in relation to issues that fall outside the range of work that is normally done by the named individuals in our attached Client Care Letter, we may refer you to other partners within our supply chain who can assist you, subject to your agreement.
9. DISBURSEMENTS AND OTHER COSTS
In addition to our fees, you shall also pay to us, with VAT if applicable:
We may require you at any time either to pay us sums in advance (a payment on account) of any Disbursements or costs that we may have to incur, or to make any payments of this sort yourself direct to the provider in question.
10. ESTIMATES AND QUOTES
Estimates and Quotations are generally based upon your initial description of your requirement.
Where an Estimate or Quotation is given, it must be in writing to be of any effect.
Unless we specifically advise to the contrary, all Estimates and Quotations are exclusive of VAT, Disbursements and other costs.
11. MONIES ON ACCOUNT
We reserve the right to require you to pay one or more sums on account of our Quote and/or any likely Disbursements or costs at any time before and/or during the course of the work. Any sums we ask you to pay on account may include an element to reflect any VAT that may be chargeable. Please refer to the attached interest policy.
From these sums, we shall be entitled to settle our disbursements or costs after we have advised you of the disbursements and costs in question. If it transpires that our invoiced amounts at the end of transaction are less than the sums that we are holding on account, we shall refund the balance to you.
12. BILLING AND PAYMENT
Subject to any special terms in our attached Client Care Letter, billing frequency is at our discretion depending on such criteria as the nature of the transaction on which we have been asked to act. We generally invoice our clients on a monthly or quarterly and one-off basis. Our invoices are payable in full upon receipt.
If any of our invoices are not paid within 30 days of their delivery to you:
Where our attached Client Care Letter is addressed to more than one person, or where we have agreed with the addressee of our Client Care Letter to act for another person as well, each of you shall be jointly and severally liable for our fees and disbursements and other costs, so that each of you is jointly responsible for ensuring that our bill is paid, and we can pursue all or any one of you for the whole amount that is due to us. This shall be the case regardless of any agreement you may have entered into with anyone else regarding the payment of our fees, disbursements, and other costs.
Our bills can be paid by cheque/Cash or bank transfer. Where we have to pay money to you, it will be paid by cheque or bank transfer. It will not be paid in cash or to a third party unless we are satisfied payment to a third party does not contravene any anti-money laundering laws or regulations.
13. YOUR RESPONSIBILITIES
In order to carry out our services in a prompt, effective and professional manner, we shall require your full co-operation and assistance throughout the duration of our Contract with you. This means that we expect to receive clear, timely and accurate instructions from you and to be provided with documents promptly upon request.
14. COMPLAINTS
We are committed to providing high quality legal advice and client care. However, if there is any aspect of our services that you have received, which you are unhappy about, please contact the individual account manager by phone and email OR by post to our office stated on our website or communications to you.
We have a procedure in place which details how we handle complaints. We have eight weeks to consider your complaint but aim to provide a full response to most complaints within 28 days.
If you are not satisfied with our handling of the complaint and/or we have not resolved it within this time, then you can ask the Legal Ombudsman to consider the matter, but only after you have made a formal complaint to us.
The Consumer Ombudsman’s telephone number is 0333 300 1620 or you can find out more information on the website at: http://www.ombudsman-services.org . Please note that if you wish to take up a complaint with the consumer Ombudsman then you should do so no later than six months after the date of our final written response to your complaint, or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).
Our invoices contain a brief summary of the work that we have undertaken for you and the Disbursements and costs that have been paid out on your behalf in relation to the transaction on which you have asked us to act. A more detailed description can be provided if needed. If you are not satisfied with the amount of our bill, you may be entitled to object to the bill by making a complaint to the consumer Ombudsman.
15. TERMINATION
Either Party may immediately terminate the Contract:
or
Circumstances that might justify our ceasing to act for you under the first two bullet points above would include a non- payment of any of our invoices, your failure to make any payment on account or to settle any Disbursements or costs which we have requested, or your failure to give us the instructions that we might reasonably expect in relation to your contract.
In the event that we cancel the Contract, we shall be entitled to charge you a fee for all the Disbursements and costs we have incurred or may be liable for up to that point in time. If it is not possible to calculate our fee with reference to a Quotation that we have given, our fee shall be calculated on the basis of providing substantiations to verify costs.
16. GENERAL
Any dispute or legal issue arising from our Terms of Business will be determined by the law of England and Wales, and subject to the exclusive jurisdiction of the English and Welsh courts, notwithstanding that you may be based, or our services may be provided to you, elsewhere.
Please sign the agreement below. Please return the signed copy to us and keep a signed copy for your own records.
AGREEMENT
I confirm that I have read and understood the terms and conditions set out in this Terms of Business. I confirm that I agree and accept these terms and conditions.
Copyright © 2020 Venderoo Ltd, a company incorporated and registered in England and Wales (Co.No.12722607) - All Rights Reserved.
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